If you have any concerns about your care or safety, we encourage you to let the hospital know so that we can address the issues promptly for you. You are welcome to speak to one of our managers or administrators at any time. For your convenience, we also have a customer care line which accepts voice-mail messages 24 hours/day for Administration. The customer care line number is 817 472-3543.

We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. This hospital encourages respect for the personal preferences and values of each individual.

Patient’s Rights

While you are a patient in the hospital, your rights include the following:

° You have the right to considerate and respectful care.

° You have the right to be well informed about your illness, possible treatments and likely outcome, and to discuss this information with your doctor.

° You have the right to know the names and roles of the people treating you. USMD Hospital at Arlington requires its employees to wear nametags.

° You have the right to consent to or refuse any treatment, as permitted by law, throughout your hospital stay. If you refuse a recommended treatment, you will receive other needed and available care.

° You have the right to have an advance directive, such as a living will or health care proxy. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself. If you have a written advance directive, you should provide a copy to the hospital, your family, and your doctor.

° You have the right to privacy. The hospital, your doctor and others caring for you will protect your privacy as much as possible.

° You have the right to expect that the hospital will give you necessary health services to the best of its ability. Treatment, referral or transfer may be recommended. If transfer is recommended or requested, you will be informed of risks, benefits and alternatives. You will not be transferred until the other institution agrees to accept you.

° You have the right to know if this hospital has relationships with outside parties that may influence your treatment and care. These relationships may be with educational institutions or other health care providers.

° You have the right to consent or decline to take part in research affecting your care. If you choose not to take part, you will receive the most effective care the hospital otherwise provides.

° You have the right to be told of realistic care alternatives when hospital care is no longer appropriate.

° You have the right to know about hospital rules that affect you and your treatment and about charges and payment methods. You have the right to know about hospital resources, such as patient representatives or ethics committees that can help you resolve problems/complaints and questions about your hospital stay and care.

° You have the right to request to have your pain controlled with appropriate measures.

° You have the right to be provided an explanation of your bill. We will, upon request, review and provide an explanation of the patient’s bill. Please call 817-472-3707.

If you have any concerns about your care or safety that the hospital has not addressed, you may also express your concerns to the Joint Commission on Accreditation of Healthcare Organizations (Call 800-994-6610).